Kevin K Nah

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Verified Reviewer

Cause I am lost trying to set this upl

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I keep getting passed around the different sites. Its not one fluid motion. I hate this process and Im Disgusted with core links
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Loss:
$11
Pros:
  • No pros
Cons:
  • Too many to count

Preferred solution: Someone to assist me through this process so I can communicate with family members in prison

User's recommendation: Never

Valerie W Oyz

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Verified Reviewer

Need help adding money to my account

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This should be easier to navigate. I always seem to have problems adding to my account. And this is very annoying. My response or review should not have a limit of words.
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Preferred solution: Help adding funds to my account

Tanya M Zke

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Verified Reviewer

Refund

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I canceled and asked for a refund yesterday but have not got my money back yet..when is my refund gonna come to my card i put in the information to cancel
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Loss:
$6

Preferred solution: Full refund

Teressa Mmx

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Verified Reviewer

Can't put money on premium

well i figured it out but need a new invite now and cant rerach inmate gnhffffftrysjuy75tj7y7ttyrrrrr
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Denise D Ckm

Didnt even speak to rep. Hung up when told state calling from siclenimg

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I need update my neand info to add money and it just hangs up after u say state . I try add momey on my acct. Wont let me update in the damn app im not a ewing amymore im demson amd have moveddont use
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Pros:
  • Cant speak to a humam hangs up
Cons:
  • Cant speak to himam hangs up nothimg resolved period
Thomas B Nct

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Verified Reviewer

Visit App

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Im not one to complain, but my sister has been incarcerated for some years now and the visit app has worked once. It says my test pass but the it keeps showing a black screen with my picture in the corner saying "waiting for connection to be established" I would like a response back on Why this is happening.
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Preferred solution: Apology

User's recommendation: Don't try this

Donald D Jdo

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Verified Reviewer

Can't login

I previously had an account where I communicated with my loved ones I had my number changed and trying to redo it. I end up deleting the app reinstalled I received an email from yall with a code in my new email so I could contact my loved ones and I cant login. It will not accept my email or anything, I purchased a premium account but I think it was on my old email so I would like to be on this new email address
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Loss:
$9

Preferred solution: I just wanna be connected to my loved ones

Oneida P Ddh

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Verified Reviewer

My brother can't view messages sent to him.

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I have written like 8 messages for my brother he has not been able to view any messages that are being sent to him. Please be sure to call or email me with help or assistance. I have put my debit card and needs assistance. I don't want to be getting charged for something that's not completely working.
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Loss:
$7

Preferred solution: call back because I got charged $6.99 and my brother can't view any of the messages sent to him.

User's recommendation: Horrible because you can't get in contact with corrlinks.

Allicia Mpz

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Verified Reviewer
| map-marker Columbus, Ohio

It is crap that I am not getting any answers... I had an existing account a LONG time ago... I have no idea what my email address was nor password I had used!!! So all I am getting is the run around a

It is stating i already have an existing account... i did a LONG time ago and do not know the email and password... I am getting nothing but emails that are NOT helping me at all!!! I need help getting this taken care of.
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Joli Gdg
map-marker Louisa, Kentucky

Video visits

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I excepted my family's video visit and tried do the test run like 10 times in a row trying to finish it and it wouldn't work so I tried to call before the cancel time and still ended up getting no visit because no one bothered to give me a call back this is very hurtful and my miss her so much I haven't got to see her for a while now
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User's recommendation: It's nice to be able to see them but the setup every single time is ridiculous

Angela B Evt

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Verified Reviewer
| map-marker Nicholasville, Kentucky

Need help setting up

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I am not able to set up an account through CorrLinks due to my loved one does not know how to send me an email requesting me to except the phone call privileges can I set the account up on my end
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User's recommendation: Find a different phone carrier

Resolved
Terri B Ipx

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Verified Reviewer

Resolved: Get refund

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Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with full refund.

Original review Feb 01, 2024
No one has taken care of my refund from my account and I am really frustrated because they won't let me talk to a customer service person
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Loss:
$29
Cons:
  • No customer service person

Preferred solution: Full refund

Joli Gdg
map-marker Louisa, Kentucky

Video visit complications

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My family set up a visit and I accepted it tried running the test 10 times in a row then tried calling and left a call back message and never received a call back so I missed my visit
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User's recommendation: A bit of a struggle to get to actually work

Richard N Krb

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Verified Reviewer

Won't let me put money on my account

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Won't let me put money on my account fiance is in mitchellville prison, she wrote me and I can't write back
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Angela B Evt

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Verified Reviewer
| map-marker Nicholasville, Kentucky

Need help setting up

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I need the pic # to set up my phone account for my loves one to contact and I don't know how to get this information
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