CorrLinks Phone Numbers and Emails

Toll-Free Number:

  • (877) 777-9154
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CorrLinks Emails:

General Info
Technical Support
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Contact Information

CorrLinks Website:

CorrLinks Help Center:

Corporate Office Address:

Advanced Technologies Group, LLC
1601 48th St #220
West Des Moines, Iowa 50266
United States

CorrLinks Customer Service Reviews

1.5 / 5
Treasure Pqn
Cant add a phone number

Can't get any customer service period. I have tried the so called number it just disconnected me and emailed twice no response. Very poor serviceno

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Rexford Ffp
How can I recharge my account???

I just bounce from one unhelpful page to a different page then back to the first like some insane loop. I want to put money on my account but have found...

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How Good is CorrLinks's Customer Service?

Marceline Zbm
Marceline Zbm
Feels Disappointed | May 16, 2023

Not good

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Tyce Fbi
Tyce Fbi
Feels Disappointed | May 02, 2023

They don't answer the phone!

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Shajuan Qcd
Shajuan Qcd
Feels Disappointed | Apr 22, 2023

I needed help making one

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Ulysses W Fch
Ulysses W Fch
Feels Disappointed | Apr 20, 2023

It has been frustrating and nerve-wracking I've been trying to get access code for 3 days I can't even approve the emails that was sent to me from the inmates

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Joyce B Sxw
Joyce B Sxw
Feels Disappointed | Apr 13, 2023

Never was able to talk with anyone

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Janell Hpi
Janell Hpi
Feels Disappointed | Apr 04, 2023

Why upgrade when you’re not up grading the emails faster

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Summary of CorrLinks Customer Service Calls

00:53 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CorrLinks?

Account Question:

  • “Premier account”
  • “To see if there is a block on my account”
  • “Cant log in to my account”

Request for Information Question:

  • “Need help with corrlinks”
  • “Need to talk to resolve some issues”
  • “Don't understand how to set up email need help”

Product/ Service Question:

  • “Not being able to connect with my husband”
  • “Trouble connecting with my sibling. Corrlinks was suspended due to a flagged message. The suspension was supposed to last 30 days and should have expired May 17/18. Corrlinks is not allowing us to connect.”
  • “Inmate 14496031 - ROSS, MAURICE no longer has access to the Trust Fund Limited Inmate Computer System; therefore, he/she may not send or receive messages.”

Refund Question:

  • “Refund money from account”
  • “I need to refund my account”
  • “I want a refund from existing account.”

Payments and Charges Question:

  • “Money missing”
  • “Payment”
  • “They charge me for the premium pack, but I'm not getting it”

Activation/ Cancellation Question:

  • “To cancel my account”
  • “Trying to renew my premier account”
  • “Cancel”

Staff Question:

  • “Want to sign up for your service”
  • “Talk to a person in customer service”
  • “Phone service does not work for an inmate”

Shipping and Delivery Question:

  • “Where is my $6 I just paid ..”
  • “Didn't get credit into my account”
  • “Where is my $6 I just paid”

Website/ Application Question:

  • “Difficulty using the website”
  • “I have paper premium Corrlinks but I cannot it says I have too many open application so I would like to see if I can close them with y'all”
  • “Problems with website”

Cards Question:

  • “I want to change my card”
  • “None of my cards are being excepted”
  • “Need add J to my name. Credit card.”

Return/ Replace Question:

  • “Return funds”

Other Question:

  • “Inmate not responding back”
  • “Get my name off the list”
  • “I'm not receiving the inmate email”

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