Rachel W Mau

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#5406722 
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I want my money back cause the inmate is not there anymore

Cause i have money on my account and i want to know if i can get it back because the inmate is not there anymore
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Preferred solution: Full refund

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Eric M Dhu

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#5140462 
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Payment will not connect

CorrLinks - Payment will not connect
I've been trying to contact an inmate and I've been doing this for several months I paid $8 payment and then I paid another payment and never have contact to send the email to the inmate at Framingham women's institution.. we look forward to staying in contact with those who are incarcerated and if we're unable to then this feature will not be effective
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Pros:
  • Pros are that you can stay in contact with inmates the cons are that the money that we invest into this need to be utilized

User's recommendation: Just to simplify it and make the payments go through easily

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Sharon W Dfm

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#5013086 
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Not getting identification code

CorrLinks - Not getting identification code
Ive been trouble having trouble with receiving the identification code to except the inmate. The prison keeps sending the wrong email message stating this inmate has chosen to remove you from his account. I need the one with the code to except him
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Pros:
  • Able to keep in contact
Cons:
  • Identification code issues to be able to write

Preferred solution: Deliver product or service ordered

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Helpful
Resolved
Mythreesons

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 Verified Reviewer | map-marker Topeka, Kansas
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#5111085 
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Resolved: I' My son is an inmate in the Iowa correctional facilities I've been ripped off 2 times trying to get a text message account with corrlinks $6 plan it's said insufficient funds

I' My son is an inmate in the Iowa correctional facilities I've been ripped off 2 times trying to get a text message account with corrlinks $6 plan it's said insufficient funds
Updated by user Sep 22, 2023

Company fixed the issue and I have been provided with apology. After obvious misleading information $6.00 was credited to my account.

Original review Sep 15, 2023
I'M PISSED THIS IS THE SECOND AND LAST TIME THEY'LL GET A ANOTHER ¢¢¢¢ FROM ME...CUSTOMER SERVICE IS A STRAIGHT UP GHOST, I MEAN REALLY. SECOND THOUGHT I SEE HEAR GHOST MORE THAN I SEE THEDDONT
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Zackry Upb

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 Verified Reviewer | map-marker Mashpee, Massachusetts
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#5017731 
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Its not working

CorrLinks - Its not working
i use yo be able to tap on the app then you could pick inmate name instead of going into the in box stuff and i would be able to see a message on my phone now it does not do it im so mad
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User's recommendation: put app like it was

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Charlotte W Pda

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#5135726 
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Forgotten password on my account

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5.0
I did not know I'd have to renew my CorrLinks account ever and it expired on 9-19-23 at 1200am. Anyway I need to login to renew my account bc my son has 20 months left to serve. My problem is I've forgotten my password to my account and I can't log in. Can you please help me get my account renewed or tell me how to reset my password. Please and thank you.
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Pros:
  • Easy to navigate
Cons:
  • None so far

User's recommendation: If you run into a problem, email or message customer service. I was taken care of in 15 minutes I had an email with a new password. Thank you CorrLinks you make it so easy to communicate with my loved one incarcerated. God Bless Y'all

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Charisse K Olf

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#5139515 
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Add funds

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1.9
Add funds to my . Send funds I am not happy quit the b s please really there is LOT I can say but t w
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Pros:
  • Lots
Cons:
  • To ling for reply

Preferred solution: Apology

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Helpful
Karmen B Ire

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#5057955 
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My account

CorrLinks - My account
My service was cancelled and I pay for it to be on I paid $6, need to speak to someone asap dont know what more I can say
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Loss:
$6
Pros:
  • Can text inmates
Cons:
  • Trick you out your money even when you paid

Preferred solution: My account back on

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Samona K

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#5117894 
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My text messages are not going through

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2.6
I am trying to have a conversation with my husband. At a BOP and he is not receiving my messages. Edgefield S.C. I have tried getting a hold of someone to discuss the issue but I cant get no one on the number that I have.
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Loss:
$1
Pros:
  • I get to email my husband
Cons:
  • He does not receive my messages

Preferred solution: This problem resolved

Comment
Helpful
Resolved
Tammy N Spo

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 Verified Reviewer | map-marker Columbus, Ohio
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#5038950 
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Resolved: This is site charge me $8.99 I want my refund back or I want you to help me fix itI need help I put $8.99

Updated by user Sep 01, 2023

Company fixed the issue and I have been provided with full refund.

Original review Sep 01, 2023
This is the wrong site I put $8.99 on here and I can't even use it to text back and forth my boyfriend in federal prison it worked before now it's not doing nothing that would like to have someone help me call me or send me back my 899 on my Visa card
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Myisha H Ydi

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#5190097 
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I accidentally put money on my old CorrLinks acct

I tried to reload my acct and I accidentally logged in to my old acct with my old email. Due to it already being in my phone it auto signed in. The email is Myisha20@***.com if it can be transferred to myishahoneycutt@***.com that would be great otherwise I need a refund.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Pay attention

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Rhonda W Ies

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#5165371 
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Information about unblocking a inmate

I have contacted the prison and they have not called me Back. For core link to state I must contact the institution or the prison for them to unblock? It does not make sense. Core link is the one that I block I blocked the prisoner, why isn't corelink the one to unblock it? Because the prison is not gonna do a damn thing about it. I have been trying to do this for 2 weeks. And I have got nothing in return.
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Loss:
$6
Pros:
  • Its good
Cons:
  • Being able to unblock calls dropped

Preferred solution: To unblock rhe person and to refund the money that is not being used.

User's recommendation: Change the way you unblock a person

Comment
1
Debra M Fta

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#4957170 
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I've paid for subscription and Im not able to send messages

CorrLinks - I've paid for subscription and Im not able to send messages
I've been writing my family and it keep saying not that I don't have money in the account when I just add 2 days ago
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Marlene B Zxj

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#5019804 
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Unable to call

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1.0
Attempted to call customer service got a recording asking what state I was calling from, when answered the question I was disconnected from the call. I tried to call several times and this happened each time. So now I have emailed them hoping to hear from them about getting a refund on my account since I no longer need it
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Loss:
$10
Pros:
  • Was easy to send messages to inmate
Cons:
  • Inmate was not able to respond tomessages
  • Unable to contact corrilinks with any issues

Preferred solution: Full refund

User's recommendation: Do not try to call customer service

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Helpful
Daijana S

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#5047882 
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Can't add money

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2.9
Can't add money to my account and I need for someone to reach out to me and help me to be able to add money
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Preferred solution: To add money to my account

User's recommendation: Agree

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Yulissa H Pij

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#5155128 
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BLOCKED

Hello, ive been blocked from the site & im unsure why? i just want to see how can i get unblocked to be able to message again. This has never happened to me since i started using this. PLEASE GET BACK TO ME AS SOON AS POSSIBLE! I would really appreciate it! Thank you!
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Preferred solution: just want to get unblocked

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