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Verified Reviewer New Reviewer

The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account

The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account
The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account
The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account
The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account
The customer service phone number you have listed on Corrlinks website is for life insurance and I need to speak to a Corrlinks agent to help me recharge my premier account
Ive been trying for 2 days to recharge my premier account through the Corrlinks website and my card keeps getting declined even though I have availible funds

User's recommendation: To connect to q Corrlinks live agent.

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#4440699 Review #4440699 is a subjective opinion of poster.
Pros
  • Getting my husband messages
Cons
  • Not being able to add money to respond back
Preferred solution
I'm trying to recharge my premier account through Corrlinks website and my card keeps getting declined

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Verified Reviewer New Reviewer

Very upset about generated message i recieved

I correspond with an inmate at FCI Florence in Colorado . I received a generated message from CorrLinks that said the inmate above had chosen to remove me from his list of approved contacts. When in fact this was not the case. The prison was put on lockdown. There was...
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#4469848 Review #4469848 is a subjective opinion of poster.
Preferred solution
Fix the problem
New Reviewer

I am unable to update my payment information

2.2
I am trying to renew my premier account but it keeps telling me that my name and billing information is incorrect or doesnt match.

User's recommendation: There’s nothing to recommend when the problem is out of our control.

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#4463966 Review #4463966 is a subjective opinion of poster.
Pros
  • I can talk to my husband without having to send a physical letter
Cons
  • No contact with your husband or loved one due to app issues
Loss
$6
Preferred solution
I would like to get my account information reset or at least be able to see what card information is on file because none of my information has changed or been edited so I’m not understanding why the problem persists.

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Verified Reviewer New Reviewer

Cant add a phone number

3.0
Can't get any customer service period. I have tried the so called number it just disconnected me and emailed twice no response. Very poor serviceno
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#4461042 Review #4461042 is a subjective opinion of poster.
Pros
  • Contact with love ones
Cons
  • Very poor customer service
Preferred solution
My issue resolved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Password

1.7
I'm trying to add money to my inmates account but it's saying that my password and email aren't correct when I can easily get into where my messages are without a problem. So I need to perhaps change my password so I can get in there and put money on my inmates account. And I need instructions on how to do that or maybe a person to talk to on what I need to do as far as putting money on my inmates account

User's recommendation: Don't try to send your inmate any money for their CorrLink account and don't expect to get any relief from coralink themselves on how to do that.

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#4459126 Review #4459126 is a subjective opinion of poster.
Cons
  • There is no customer service at all
Preferred solution
I just want to add money to my inmates account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Still not working

CorrLinks - Still not working
CorrLinks - Still not working
Its saying my verification code is incorrect. I have attached to pictures to show you thats its not incorrect.
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#4443726 Review #4443726 is a subjective opinion of poster.
Preferred solution
My account working so I can talk to my brother in law
New Reviewer

To check if account is active

Called customer service 877 777 **** Wrong number. I wanted to know if my account was still active and if so wanted to upgrade to premium
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#4443417 Review #4443417 is a subjective opinion of poster.
Preferred solution
If account is still active and to upgrade account
New Reviewer

How can I recharge my account???

I just bounce from one unhelpful page to a different page then back to the first like some insane loop. I want to put money on my account but have found nowhere to accommodate that simple task. So call customer service.. they don't answer..it's after their hours & truthfully I'm not entirely certain I was calling CorrLinks
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#4442230 Review #4442230 is a subjective opinion of poster.
Location
Mulvane, Kansas
New Reviewer

Unable to get in touch with the person all I get is recordings and robots if somebody could please call me at 808-824-****. Thank you and Aloha.

I cant seem to get a human being all Im getting is recordings of I dont know if youll call back but my number is 808-824-****. Its becoming very hard just to get in touch with a family member through you guys and I just would appreciate some help here.
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#4438988 Review #4438988 is a subjective opinion of poster.
Location
Oakland, California

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I'm legally deaf with only 30 percent hearing left and I need help to recharge my account

CorrLinks - I'm legally deaf with only 30 percent hearing left and I need help to recharge my account
CorrLinks - I'm legally deaf with only 30 percent hearing left and I need help to recharge my account
CorrLinks - I'm legally deaf with only 30 percent hearing left and I need help to recharge my account
Mostly the man wasn't very patient with hearing loss and I can't seem to recharge my account over the website

User's recommendation: Maybe to someone who can hear better than I can.

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#4438124 Review #4438124 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

Trying to add a new person

Every time I call I get hung up on and hear nothing but an operator talking about Mass mutual which I don't even know what that is I need to reach a life person to get help figuring out the problem I'm having. Deeply disappointed in the service received.
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#4436547 Review #4436547 is a subjective opinion of poster.
Cons
  • I cannot get in touch with anybody
Preferred solution
I'm trying to add a new inmate on to my email list

Unable to put money on my sons account

My bank approves my money but for some reason your company denies the request and I do not understand, Ive sent him money thru CorrLinks before but now I cant .
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