Anonymous
map-marker Chicago, Illinois

I added $10 on Tues Nov 19th 2024 and it isn't on my account

I still can't get $ on my account... I've tried many times.. I need a phone number for customer service or someone needs to call me at 262-331-****

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Hershal Gsm
map-marker Milwaukee, Wisconsin

Minister Tamika Joiner

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CorrLinks - Minister Tamika Joiner

NEVER got Assistance.NEVER got the problem solved would NOT RECOMMEND YOU to ANYONE. The company has NOT been HELPFUL AT ALL

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Preferred solution: My MESSAGES.

Felisia R

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Verified Buyer
|

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Verified Reviewer

I created an account and I can't to login.Costumer support is not there. Payment was done 10.06.24, get authorized code from my loved one, since then impossible to login.

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CorrLinks - I created an account and I can't to login.Costumer support is not there....
Original review updated Oct 15, 2024

Paid the charge of $8.99/10-06-24 by Regions Bank. Got the authorized code from my loved one, applied it, done and from there impossible to login.

PissedConsumer send me a couple of links to change the password and nothing until now. This morning I tried once again to request a new password, they said they will send me an email, still waiting. Call to the (877) number, nothing related with Corrlinks.

Plus, I chat with an agent and she said if I want to talk with someone, will cost me $5, I tried to checkout with Paypal and says at the end was $35, what a ??? I request you refund me as soon as possible!

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Loss:
$9

Preferred solution: Full refund

User's recommendation: Be awared of this kind of websites, there is not really a costumer support

Charleen J Qnj

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Verified Reviewer

I was blocked for no reason off the Corrlinks website

I was blocked for no reason off the Corrlinks website

I was texting my son, and I received an email saying I was blocked. I had just texted him earlier on Sunday!

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Preferred solution: My email account reinstated

Teddy B Bpi

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Verified Buyer
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Verified Reviewer

Need a refund

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CorrLinks - Need a refund

The account is linked to the needed refund, Jessica.ward.0505@***.com. The last four digits of the card number are 4904. Please and thank you.

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Loss:
$9
Pros:
  • Cheating
Cons:
  • Cheatinf

Preferred solution: Full refund

Justine G Aid

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Verified Reviewer

Corrlinks errors

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I'm very upset, as is my daughter who is serving time 2000 miles away. Our only way to see each other on a regular basis would be with Corrlinks, if it worked!

She's been in for over 2 years now, in Florida for almost a year. We've had 2, if you want to call them, successful video visits since. Many scheduled, but none successful. It's heartbreaking.

And really, is this the best our federal government can do? I think not!

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Preferred solution: Deliver product or service ordered

User's recommendation: They're a joke

1 comment
Guest

I totally agree with you ALL...the worst service..my son is in prison and I haven't gotten response in 6 days now, before that the messages come in 3 or 4 days later. Sucks!

Frankie y

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Verified Reviewer

Message issues

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CorrLinks - Message issues

That phone number does not work for core links. It is for Mass mutual insurance company and I was not able to get anyone from core links

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Preferred solution: Deliver product or service ordered

User's recommendation: Find another way to reach your loved ones

Resolved
Laquasia Xfi
map-marker Milwaukee, Wisconsin

Resolved: The service has ended and there's absolutely no direction for a refund of the money left on my account.

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Wrong number listed online and and no way of getting my money back. The number belongs to an insurance company.

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User's recommendation: Don't use.

Vertis Enm

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Verified Reviewer
| map-marker Wilmington, Delaware

I can't login to my corrlinks account

It keeps telling me the email n password don't work locked me out my account and now I can't get into neither my video visit corrlinks account or my emailing corrlinks..I

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Zackry Upb

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Verified Reviewer
| map-marker Palmdale, California

You won't take a password tried it all

Can't get to that I tried e everything tried to change password won't let me I did it all tryning to add a person

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Resolved
Bud Lmv

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Verified Reviewer
| map-marker Wyoming, Michigan

Resolved: Need a call back

Updated by user Nov 27, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 20, 2024

I need to talk to someone about my account

608-617-****

That is my number to call me on please this is important to know what's going on.

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Rhonda B Hwt

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Verified Reviewer

Because none of this stuff you offer is easy

I paid for the premium stuff to write my daughter in prison and I want to cancel it. It is telling me she needs to send something for PIC, she has no idea what that means. You already took 6.99 out of my bank account & we still don't know what it was for.

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Loss:
$7
Pros:
  • At least there is some conversation with in mates
Cons:
  • Nothing is easy with corr links

Preferred solution: Full refund

User's recommendation: Don't do it

Anonymous
map-marker Perris, California

Very upset

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Since they changed the corrlinks system. It sucks it does NOT work properly.

If you are writing an email and get a phone call EVERYTHING YOU HAD WRITTEN SIMPLY ERASES ! And you have to start over. That did NOT happen with the old version of corrlinks.

Its DEFINITELY NOT WORKING PLEASE BRING THE OLD VERSION BACK. Thanks

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Elektra Amu

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Verified Reviewer
| map-marker Black River Falls, Wisconsin

Refund or transfer funds to new account

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The number is supposed to be for Corrlinks, instead it's for Mass Mutual. So there is no actual customer support.

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User's recommendation: I honestly hope that you never have to use this to message your incarcerated loved ones

Romayne Qaq

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Verified Reviewer

Reply back

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I am trying to reply back to my loved one and the thing is not letting me. I hate that website, smh.

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Pros:
  • Can communicate with your loved one anytime
Cons:
  • There is no customer service at all and the website acts up

Preferred solution: To work right

Jacquese Ijh
map-marker Mesquite, Texas

My CorrLinks is not working

My CorrLinks is not working is the app down or is it just me I cant receive or send emails can you explain to me why this is happening

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2 comments
Jackelyn Puv

No, it’s not just you. The app and site have been down for hours.

Guest

I've lost my connection as well - something about Cloudflare and Argo Tunnel? Worked perfectly fine last night.

Ugh.

Please explain. Thanks.

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