Donald D Jdo

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Verified Reviewer

Can't login

I previously had an account where I communicated with my loved ones I had my number changed and trying to redo it. I end up deleting the app reinstalled I received an email from yall with a code in my new email so I could contact my loved ones and I cant login. It will not accept my email or anything, I purchased a premium account but I think it was on my old email so I would like to be on this new email address
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Loss:
$9

Preferred solution: I just wanna be connected to my loved ones

Mistie L Mqn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Stated available 24/7 yet no answer closed

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CorrLinks - Stated available 24/7 yet no answer closed
Can not send a message when I've paid for a premium account. I demand that I get an answer right now this isn't fair I need to get a message sent now
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Loss:
$10

Preferred solution: Compensation is what I deserve

Nictsa g

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

I cannot login to send message to my husband

CorrLinks - I cannot login to send message to my husband
I need help with my application I cannot send a message to my husband and I don't know what happened to my application I just want to know if you're going to help me to get back to my application for I could text Mike has been I'm going to appreciate it if y'all getting my application back I don't know what happened to my application
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Anellia R

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Verified Reviewer

Not using service. Cancel me

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I want to unsubscribe to corrlinks and cancel extended service that deducts money from my account each month.
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Preferred solution: Cancelled with no further debits to my checking account

Judith M Sli

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Verified Reviewer

I can't remember my old password. I'm trying to update my account.

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When I updated my information, your website will not accept it. I also tried updated my password with no success. The only service that I can use on your site is reply to emails. I have to use another website to send money.
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Cons:
  • Hard to make changes on your website

Preferred solution: I want to send money to my son. When I put in my debit card information, correctly, each time. It won't accept it.

User's recommendation: No comments

Resolved
Muchelle G Ved

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Verified Reviewer

Resolved: Can't send money

I am trying to send money the last three days to a family member thats in prison in Fort Dodge and when I send it I get a message saying that air has occurred so its been three days and they will not be able to get their commissary ordered because I cannot send the money and Im not going to pay a dollar to become on some website Information or details I just want to send my family This has happened like three times in the last three months
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Preferred solution: I just would like to be able to get money sent to my family member

Jamie H Fon

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Verified Reviewer
| map-marker Dallas, Texas

Receive message

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Hi I keep receiving a message when I'm trying to write my loved one saying that they have exceeded their incoming messages. But yet I'm receiving messages from him.
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Kevin K Nah

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Verified Reviewer

Cause I am lost trying to set this upl

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I keep getting passed around the different sites. Its not one fluid motion. I hate this process and Im Disgusted with core links
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Loss:
$11
Pros:
  • No pros
Cons:
  • Too many to count

Preferred solution: Someone to assist me through this process so I can communicate with family members in prison

User's recommendation: Never

Valerie W Oyz

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Verified Reviewer

Need help adding money to my account

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This should be easier to navigate. I always seem to have problems adding to my account. And this is very annoying. My response or review should not have a limit of words.
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Preferred solution: Help adding funds to my account

Tanya M Zke

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Verified Reviewer

Refund

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I canceled and asked for a refund yesterday but have not got my money back yet..when is my refund gonna come to my card i put in the information to cancel
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Loss:
$6

Preferred solution: Full refund

Denise D Ckm

Didnt even speak to rep. Hung up when told state calling from siclenimg

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I need update my neand info to add money and it just hangs up after u say state . I try add momey on my acct. Wont let me update in the damn app im not a ewing amymore im demson amd have moveddont use
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Pros:
  • Cant speak to a humam hangs up
Cons:
  • Cant speak to himam hangs up nothimg resolved period
Oneida P Ddh

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Verified Reviewer

My brother can't view messages sent to him.

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I have written like 8 messages for my brother he has not been able to view any messages that are being sent to him. Please be sure to call or email me with help or assistance. I have put my debit card and needs assistance. I don't want to be getting charged for something that's not completely working.
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Loss:
$7

Preferred solution: call back because I got charged $6.99 and my brother can't view any of the messages sent to him.

User's recommendation: Horrible because you can't get in contact with corrlinks.

Thomas B Nct

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Verified Reviewer

Visit App

CorrLinks - Visit App
CorrLinks - Visit App - Image 2
Im not one to complain, but my sister has been incarcerated for some years now and the visit app has worked once. It says my test pass but the it keeps showing a black screen with my picture in the corner saying "waiting for connection to be established" I would like a response back on Why this is happening.
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Preferred solution: Apology

User's recommendation: Don't try this

Joli Gdg
map-marker Louisa, Kentucky

Video visits

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I excepted my family's video visit and tried do the test run like 10 times in a row trying to finish it and it wouldn't work so I tried to call before the cancel time and still ended up getting no visit because no one bothered to give me a call back this is very hurtful and my miss her so much I haven't got to see her for a while now
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User's recommendation: It's nice to be able to see them but the setup every single time is ridiculous

Angela B Evt

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Verified Reviewer
| map-marker Nicholasville, Kentucky

Need help setting up

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I am not able to set up an account through CorrLinks due to my loved one does not know how to send me an email requesting me to except the phone call privileges can I set the account up on my end
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User's recommendation: Find a different phone carrier

Resolved
Terri B Ipx

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Verified Reviewer

Resolved: Get refund

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Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with full refund.

Original review Feb 01, 2024
No one has taken care of my refund from my account and I am really frustrated because they won't let me talk to a customer service person
View full review
Loss:
$29
Cons:
  • No customer service person

Preferred solution: Full refund

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