madison l Inw

Site has lots of problems

sometimes it wont sign me in and now im currently dealing with them not letting me read my messages or send any because it says i have insufficient funds when i have money on my account. these jail/prison messaging apps have never been any good and ive never had a good experience with any of them
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Loss:
$17
Pros:
  • Nice being able to message your loved one
Cons:
  • Too many cons to name

Preferred solution: Full refund

User's recommendation: don’t put a lot of money on the account cause they try stealing your money by saying you have insufficient funds

Taelor N

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Verified Reviewer

Could not talk to a representative and cannot fix my problem at all

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Tried to add funds to o mail. The number that you have provided does not let you talk to anyone in person and does not give you answers at all. Very disappointed at the fact that no issues can be resolved because you guys can not even have someone on stand by on normal hours to help guide them through the issues with your company. If you could please reach out to 515661**** so I can talk to someone who is helpful that would be great. Thank you.
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Cons:
  • Unable to reach anyone

Preferred solution: To add funds

Teressa Mmx

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Verified Reviewer
| map-marker Acampo, California

Can't put money on premium

i try to put money on so i can have a mobile account and it wont work. What are my options? Please let me know 209-741-****
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Shanice G Mps

Unblock a contact

I accidentally blocked a contact n would like to unblock them. His name is Kodi Randell #4275**** thank you
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Preferred solution: Unblock a contact

Anonymous
map-marker Omaha, Nebraska

Account

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Why wont it allow me to add any inmate to my message list? I have money on there but it wont let me add anyone. Ive entered my friends boyfriends PIC number and it wont even allow me to add him. What could be wrong?
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Sandra T Ckn
map-marker Milwaukee, Wisconsin

Refund

Why do I need to put my card number again.Yall should already have that informatio.Im just writing this I want my refund put back on my card
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Gracie M Nmt

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Verified Reviewer

Inmate search

I am trying to get ahold of him idk if he's still in San Antonio TX.his name Alfred Ruben Alvarez cid 1492*-***
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Preferred solution: Trying to get ahold of my inmate asap.

Account R Plq

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Verified Reviewer

Monopoly BOP comtact

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Why would they care about customer service? They have a Federal Government Contact with the BOP. Horrible. These poor excuses for humans need to be regulated and watched! All if them! GTL, JPay, AccessCorrections, Corrlinks. They are ride on the backs of the families of the incarcerated. I hope they rot in ***
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Loss:
$10
Cons:
  • Everything about them is a con job at this point

Preferred solution: Full refund

User's recommendation: What choice to we have? Snail mail, that's it.

Anonymous
map-marker Pardeeville, Wisconsin

Very hard or almost impossible to add money to your account !

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Tried calling to add money to account and was not able to do so. Instructions to add are clear but dont let you use them. Web site doesnt work ! Phone number no help. Like the service and would like to keep it but unable to refill ! Not able to get ahold of anyone to help !
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User's recommendation: Maybe if they can fix the reload problem

Carmelle Wss

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

No emails

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I am Not receiving emails! The inmate is not receiving his emails either! I feel we are being targeted at this point
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Nancy L Ivh

Change orf name and phone number

Needed an email change due to the fact security reasons. A man in sbcc has been spreading rumoring about me to other inmates when I do not even not this person. I need extremely uncomfortable with this stranger exposing my information!!! This needs to be addressed immediately. I have goodled his name and is clearly a dangerous person.
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Preferred solution: Change of name

Anonymous
map-marker Columbus, Ohio

My account was deactivated by mistake can I get it back

I'm not sure what happened but I tried to log into my account and it wouldn't let me I think I mistakenly deactivated it
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Anonymous
map-marker Ware, Massachusetts

It won't let me register or log in to open a corrlinks account

I tried to register and it just says invalid credentials. I tried the phone number for corrlinks and it's a wrong number. It is a number for mass mutual
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User's recommendation: Don't use corrlinks

Anonymous
map-marker Pardeeville, Wisconsin

Almost impossible to reach !

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Not able to talk to live person! The tab they tell you to use do not work. Was not able to reload my account
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Anida G Har

I don't revive messages from my husband

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I dont receive messages from my husband and he doesnt revive my messages I did pay for CorrLinks as well as him
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Preferred solution: I want to know why we don’t revive messages